Privacy Policy — Anagen Beauty

Last Updated: [25/11/25]

At Anagen Beauty, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how your data is collected, used, stored, and shared when you visit or make a purchase from our Shopify-powered website.

By using our site, you agree to the practices described below.

1. Information We Collect

1.1 Personal Information You Provide

When you make a purchase or create an account, we collect:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed securely through Shopify’s payment gateway or third-party processors)

1.2 Information Automatically Collected by Shopify

When you visit our store, Shopify automatically collects:

• IP address
• Browser and device details
• Time zone
• Cookie data
• Pages viewed, products viewed, and site interactions
• Referring website or ad source

Shopify collects this information to operate our store, improve performance, and support fraud prevention.

1.3 Order Information

When you make a purchase, we collect:

• Items purchased
• Order value
• Delivery preferences
• Communications related to your order

2. How We Use Your Information

We use the information collected to:

• Process and fulfill orders
• Provide customer support
• Communicate order updates
• Improve website functionality
• Personalize your experience
• Send marketing emails (only with your consent)
• Detect and prevent fraud

3. How Shopify Uses Your Information

Our store is hosted on Shopify Inc., which provides our e-commerce platform.
Shopify stores your data securely on its servers.

Shopify may also collect, use, and share your data as needed to:

• Power our online storefront
• Process payments
• Handle shipping and fulfillment
• Support analytics and reporting

For more information, you can review Shopify’s Privacy Policy:
“Shopify Privacy Policy” (We do not provide URLs here per policy, but you can find it on Shopify’s official site.)

4. Sharing Your Information

We may share your information with:

4.1 Shopify

To power our store and process your transactions.

4.2 Service Providers

Such as:

• Payment processors (Shopify Payments, PayPal, etc.)
• Shipping carriers
• Email marketing platforms
• Analytics tools (Shopify Analytics, Google Analytics)

4.3 Legal Requirements

We may disclose information if required to:

• Comply with laws
• Respond to lawful requests
• Protect our rights or the safety of others

We do not sell your personal information.

5. Cookies

Shopify uses cookies to:

• Keep your cart information
• Recognize you between visits
• Support checkout
• Improve store performance

You can control cookies through your browser settings.

6. Your Rights

Depending on your location (e.g., US, UK, Canada, EU), you may have rights including:

• The right to access your personal data
• The right to correct or update your information
• The right to request deletion
• The right to withdraw consent (for marketing emails)
• The right to object to or limit data processing

To submit a request, contact us at privacy@anagenbeauty.com.

Shopify also supports these requests on our behalf.

7. Data Security

We rely on Shopify’s industry-standard security measures, including:

• Encrypted data transmission
• Secure payment gateways
• PCI compliance

No system is 100% secure, but Shopify provides industry-leading protection.

8. Data Retention

We retain your information for as long as necessary to:

• Fulfill your order
• Meet legal and tax obligations
• Resolve disputes

You may request deletion at any time (limitations may apply).

9. Minors

Our site is not intended for individuals under 13.
We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted here with a revised “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your personal information, please contact:
Email: Hello@anagenbeauty.com.au
Support: Hello@anagenbeauty.com.au

 

 

Legal & Policies — Anagen Beauty

Last Updated: Last Updated: [25/11/25]

Welcome to Anagen Beauty. By using our website (anagenbeauty.com) or making a purchase, you agree to the following legal terms and policies. Please read carefully.

1. Terms & Conditions

1.1 Use of Website

You may use our website for lawful purposes only. You agree not to:

• Violate any laws or regulations
• Interfere with website operations or security
• Attempt to access unauthorized areas

Violation may result in suspension or termination of access.

1.2 Account Responsibility

You are responsible for keeping your account and password confidential. Notify us immediately if unauthorized access occurs.

1.3 Orders & Products

• Product descriptions, prices, and availability may change without notice.
• We reserve the right to limit quantities, refuse or cancel orders, or correct errors.

1.4 Payment

All payments are processed securely through Shopify Payments or approved gateways. You agree to pay all charges at checkout.

1.5 Shipping & Delivery

• Shipping policies, fees, and delivery times are outlined below in the Shipping & Returns section.
• Risk of loss transfers upon delivery to the carrier.

1.6 Returns & Refunds

• Returns and refunds follow our Shipping & Returns policy.

1.7 Intellectual Property

All content on the website is owned by Anagen Beauty or its licensors. You may not copy or use content commercially without permission.

1.8 Limitation of Liability

To the fullest extent permitted by law, Anagen Beauty is not liable for damages arising from use of the website or products.

1.9 Governing Law

These Terms are governed by the laws of Victoria, Australia. Disputes are resolved in the courts of Victoria, Australia.

2. Privacy Policy

Information We Collect:

• Personal info: Name, email, shipping/billing address, payment info
• Automatically collected info: IP address, browser/device info, cookies, pages viewed
• Order info: Products purchased, order value, preferences

How We Use Info:

• Process orders and payments
• Communicate about orders and promotions (you can opt out)
• Improve website and prevent fraud

Sharing Info:

• With Shopify and trusted service providers (payment processors, shipping carriers, email/analytics tools)
• For legal compliance when required

Cookies:

• Used to improve website performance and shopping experience
• Can be disabled in your browser (some features may not function)

Your Rights:

• Access, correct, or delete personal data
• Opt out of marketing communications
• Requests: Hello@anagenbeauty.com.au

3. Shipping & Returns

Order Processing:

• Orders processed within 1–2 business days
• Tracking information provided after shipment

Shipping:

• Standard and express options available
• Shipping costs calculated at checkout
• Free shipping promotions may apply

Returns:

• Returns accepted for unopened, unused products within 7days
• Items must be in original packaging
• Opened or used items are not eligible

Exchanges & Refunds:

• Damaged or incorrect items may be exchanged at no cost
• Refunds issued to original payment method within 3–10 business days

To Initiate a Return:
Email Hello@anagenbeauty.com.au with order number, reason for return, and photos if needed.

4. Cookie Policy

We use cookies to:

• Keep your shopping cart
• Track website performance
• Personalize your experience
• Analyse visitor behaviour

You may disable cookies in your browser, but some website features may not function properly.