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Frequently Asked Questions (Ordering& Payment)
🧡 Still Need Help?
If you didn’t find the answer you’re looking for, we’re here for you.
What payment methods do you accept?
A: We accept all major credit/debit cards,
PayPal, and Shopify Payments. All payments are processed securely.
Can I modify or cancel my order?
A: Orders can only be modified or cancelled before they are processed or shipped. Please contact hello@anagenbeauty.com.au
immediately for assistance.
Is my payment information safe?
A: Yes! All payments are processed securely through Shopify or trusted payment gateways. We never store full credit card information on our servers.
How long will it take to receive my order?
Orders are processed within 1–2 business days. Standard shipping typically takes 5–7
business days, and express shipping 2–3 business days, depending on your
Do you ship internationally?
Yes! International shipping is available. Rates and delivery times vary by
destination.
How can I track my order?
Once your order ships, you will receive an email with a tracking number so you can monitor your package.
Didn't find your answer?
Returns & Exchanges
Can I return a product if I don’t like it?
Returns are accepted for unopened, unused
products within 30 days of delivery. Opened or used items cannot be
returned for safety reasons.
What should I do if my item arrives damaged or incorrect?
Contact us immediately at Hello@anagenbeauty.com.au with your order number and photos. We’ll arrange a replacement at no cost.
How long will it take to get a refund?
Refunds are issued to the original payment method once we receive and inspect the returned item, typically within 3–10 business days.
Products& Ingredients
Are your products safe for all skin types?
Our products are formulated to be gentle and suitable for most skin types. However, we recommend doing a patch test before using a new product.
Are your ingredients sustainably sourced?
We prioritize ethically and sustainably sourced ingredients in all our formulas, supporting both quality and environmental responsibility.
Are your products cruelty-free?
Absolutely. Anagen Beauty does not test any products on animals.
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Account& Privacy
Do I need an account to shop?
No, you can check out as a guest. Creating an account allows you to track orders, save addresses, and manage preferences.ption
How is my personal information protected?
We take your privacy seriously. All data is securely processed via Shopify, and we never sell your personal information. For details, see our Privacy Policy
Can I reuse or recycle your packaging?
Yes! Our glass bottles and cardboard boxes are recyclable. We encourage reusing glass bottles whenever possible, and we design
packaging to minimize environmental impact.
How can I contact customer support?
Email us at Hello@anagenbeauty.com.au, and our team will respond within 24–48 business hours.